PurelyGoods Complaints Procedure

It can always happen that something doesn't go exactly as planned. We are happy to resolve it with you. Below you can read how to submit a complaint and how we handle it.

1. Report your complaint
Email your complaint to klantenservice@purelygoods.nl. Please include your order number, a brief description of the complaint, and, if possible, one or more photos. This way, we can help you quickly and effectively.

2. Our response
You will receive an acknowledgment of receipt within 1-2 business days. We aim to process your complaint substantively within 14 days. If this is not possible, we will inform you within that period how much extra time we need and why.

3. Can't resolve it with us?
If this does not lead to a solution, you can submit your dispute for mediation via WebwinkelKeur.

Feel good with PurelyGoods.