Subscription Terms PurelyGoods

PurelyGoods is a trade name of Boeije & Boeije V.O.F. Industrieweg 14-B, 2712 LB Zoetermeer, Netherlands Chamber of Commerce number: 88405265 VAT identification number: NL864611079B01 Phone: +31 6 39 23 52 20 E-mail: klantenservice@purelygoods.nl Website: https://purelygoods.nl

Last updated: August 13, 2026.

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1. General

1.1. These terms and conditions apply to all subscriptions offered by PurelyGoods.

1.2. By taking out a subscription, you agree to these terms and conditions and to the general terms and conditions of our webshop.

1.3. We reserve the right to change these terms and conditions. We will inform customers about this in due time via e-mail or via the customer account.

1.4. If you do not agree to a change, you can cancel the subscription before the effective date of the changed terms and conditions.

2. Subscription options & frequency

2.1. You choose the desired delivery frequency (e.g., every month, every two months, or every three months).

2.2. The subscription remains active until you pause or stop it.

2.3. The discount and costs per delivery vary based on frequency and number of products.

2.4. We reserve the right to change or terminate subscription options. You will be informed of this in due time.

3. Payment & invoicing

3.1. Payments are automatically processed via the chosen payment method at the time of shipment.

3.2. By taking out the subscription, you authorize recurring (automatic) direct debit/collection via the chosen payment method.

3.3. If a payment fails, you will receive a reminder. Delivery will be paused until payment is received. 3.3. All prices include VAT, unless stated otherwise. 3.4. You are responsible for keeping your payment and address details correct.

4. Shipping costs & delivery

4.1. Reduced shipping rates apply to subscriptions. These depend on the country of delivery and the order amount (after any discounts):

4.2. The order amount is determined after deducting any discounts; shipping costs do not count towards the € 35 threshold. The country is determined based on the delivery address. Shipping rates are the same for home delivery and delivery to a parcel point. 4.3. Deliveries are sent according to the chosen schedule, unless there is a force majeure. 4.4. In case of delay, you will be informed by e-mail. We are not liable for delays beyond our control.

5. Changing, pausing & canceling

5.1. You can adjust your subscription yourself at any time via your account. If you did not create an account during checkout, you can do so later with the same e-mail address.

5.2. Pausing is possible and takes effect from the next scheduled shipment.

5.3. Cancellation is free of charge up to 3 days before the next scheduled payment.

5.4. Once a scheduled shipment has been processed or sent, you can no longer cancel that specific shipment, except in the case of errors or damage. This is separate from your statutory right of withdrawal: as a consumer, you have a 14-day cooling-off period after receipt during which you can withdraw from the order and return it without giving reasons. The conditions and exceptions for this, including sealed hygiene products whose seal has been broken, can be found in article 6 and article 8 of our general terms and conditions.

6. Returns, problems & cancellations

6.1. For the first delivery of your subscription, you have the same statutory right of withdrawal (14 days after receipt) as for a regular order. See article 8 of our general terms and conditions for this.

6.2. For hygienic products, returns are only possible if they are unopened and in their original state.

6.3. Problems or damage? Contact us as soon as possible at klantenservice@purelygoods.nl.

6.4. In the event of a valid complaint, we will offer a suitable solution, such as replacement or refund.

6.5. The right of withdrawal does not apply to sealed products that are not suitable for return for reasons of health protection or hygiene, if the seal has been broken after delivery (e.g., mouth tape, nose strips, and earplugs). As long as the seal has not been broken, you can return these products within the cooling-off period.

7. Price changes

7.1. We reserve the right to change prices.

7.2. As soon as the price of your subscription changes, we will automatically send you an e-mail.

7.3. You can always cancel the subscription before the effective date of the new price.

8. Force majeure

8.1. We are not liable for delays, errors, or cancellations due to force majeure, such as natural disasters, strikes, transport problems, malfunctions, or pandemics.

9. Liability

9.1. We are liable for damage resulting from an attributable shortcoming in the performance of our obligations, subject to the following.

9.2. Our liability is limited to direct damage. Liability for indirect damage, such as consequential damage or loss of profit, is excluded.

9.3. Our liability is limited to the amount of the last paid subscription shipment, unless the damage is the result of intent or conscious recklessness on our part.

9.4. The limitations and exclusions included in this article only apply insofar as legally permitted. They do not prejudice the mandatory legal rights of a consumer, including the legal rules on conformity and warranty. As a consumer, you can always invoke those rights.

10. Privacy & data

10.1. Personal data will be processed in accordance with our privacy policy. 10.2. Data will be used for managing your subscription and, to the extent permitted, for informing you about relevant product information. You can unsubscribe from commercial messages at any time.

11. Intellectual property

11.1. All content (texts, images, logos) on our website is the property of PurelyGoods and may not be used without permission.

12. Disputes

12.1. Dutch law applies to these terms and conditions.

12.2. Disputes will preferably be resolved through consultation. If this is not possible, they can be submitted to the competent court in the district of PurelyGoods' place of business (Zoetermeer). A consumer can also submit a dispute for mediation via WebwinkelKeur.

13. Customer service

13.1. Questions or need help? Contact us at klantenservice@purelygoods.nl or via our customer service page. 13.2. We strive to respond within 1 business day.

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Last updated: August 13, 2026.