General Terms and Conditions PurelyGoods

PurelyGoods is a trade name of Boeije & Boeije V.O.F. Industrieweg 14-B, 2712 LB Zoetermeer, Netherlands Chamber of Commerce number: 88405265 VAT identification number: NL864611079B01 Phone: +31 6 39 23 52 20 Email: klantenservice@purelygoods.nl Website: https://purelygoods.nl

Last changed: August 13, 2026. Originally drafted: September 19, 2023.

Article 1 – Definitions

PurelyGoods: Boeije & Boeije V.O.F., located in Zoetermeer, Chamber of Commerce number 88405265.
Customer: the party with whom PurelyGoods has entered into an agreement.
Parties: PurelyGoods and Customer together.
Consumer: a Customer who is also an individual and acts as a private person.

Article 2 – Applicability

These terms and conditions apply to all quotations, offers, activities, orders, agreements, and deliveries of services or products by or on behalf of PurelyGoods.
PurelyGoods and the Customer can only deviate from these terms and conditions if agreed upon in writing.
PurelyGoods and the Customer expressly exclude the applicability of the general terms and conditions of the Customer or third parties.

Article 3 – Prices

PurelyGoods uses prices in euros, including VAT and excluding any other costs such as administration or shipping costs, unless otherwise agreed in writing.
The current shipping costs and any threshold for free shipping are stated on the Shipping and Delivery page and are clearly shown in the order process before completing the order.
PurelyGoods may change the prices of its services and products on its website and in other publications at any time.
Increases in the cost prices of products or parts thereof, which PurelyGoods could not foresee at the time of making the offer or concluding the agreement, may lead to price increases.
The consumer has the right to cancel an agreement due to a price increase in paragraph 4, unless the increase is the result of a legal regulation.

Article 4 – Samples and models

If the Customer has received a sample or model of a product, they cannot derive any other rights from it than that it is an indication of the nature of the product, unless it has been agreed in writing that the products to be delivered correspond to the sample or model.

Article 5 – Payments and payment term

Payment takes place via the payment methods offered in the order process. The Customer pays for the order during checkout, unless a payment method expressly provides for post-payment or payment in installments.
If the Customer chooses post-payment or payment in installments via an external payment service (such as Klarna), the terms and payment periods of that payment service additionally apply. A post-payment must be made no later than 14 days after delivery, unless the payment service uses a different term.
The payment terms used by PurelyGoods are strict payment terms. This means that if the Customer has not paid the agreed amount by the last day of the payment term, they are automatically in default and in breach, without PurelyGoods having to send a reminder or notice of default to the Customer.
Towards a consumer, pursuant to article 6:96 paragraph 6 of the Dutch Civil Code, a free reminder with a term of 14 days must first be sent before collection costs are charged. Consider formulating paragraph 3 such that "automatic default without reminder" only applies to non-consumers, and the statutory reminder procedure for consumers remains in force.
PurelyGoods may make a delivery dependent on immediate payment or demand security for the total amount of the services or products.

Article 6 – Subscriptions

PurelyGoods offers subscriptions. Additionally, the Subscription Terms and Conditions apply to subscriptions.
Benefits associated with a subscription, including different or reduced shipping costs, are described in the Subscription Terms and Conditions and on the Shipping and Delivery page.
In case of conflict between these general terms and conditions and the Subscription Terms and Conditions, the Subscription Terms and Conditions shall prevail, as far as the subscription is concerned.

Article 7 – Right of complaint

When the Customer is in default, PurelyGoods may invoke the right of complaint regarding the unpaid products delivered to the Customer.
PurelyGoods exercises its right of complaint by written or electronic notification to the Customer.
As soon as the Customer is informed of the invoked right of complaint, the Customer must immediately return the relevant products to PurelyGoods, unless otherwise agreed in writing.
The Customer pays the costs for retrieving or returning the products in paragraph 3.

Article 8 – Right of withdrawal

The consumer has the right to cancel the order up to 14 days after the day of receipt without giving a reason. After cancellation, the consumer has another 14 days to return the product. The consumer will then be credited the full order amount including shipping costs. Only the costs for return from the consumer's address to the webshop are for their own account. These costs amount to approximately € 7.25 per package; consult the carrier's website for the exact rates.
Legally, PurelyGoods only has to refund the costs of the standard (cheapest) delivery method upon withdrawal. If the consumer chooses a more expensive delivery method, the excess does not have to be reimbursed. Consider explicitly including this.
If the consumer makes use of their right of withdrawal, the product will be returned to PurelyGoods with all delivered accessories and – if reasonably possible – in its original condition and packaging. If the product is damaged or the packaging is damaged more than necessary to assess the product, PurelyGoods may pass on this depreciation to the consumer. The consumer therefore handles the product with care and ensures that a return is properly packaged.
To exercise this right, the consumer can contact us via klantenservice@purelygoods.nl. PurelyGoods will refund the due order amount within 14 days of notification of the return, provided the product has already been received back in good order.

Article 9 – Reimbursement of delivery costs

If the consumer has timely revoked their purchase and has timely returned the entire order to PurelyGoods, PurelyGoods will reimburse any shipping costs paid by the consumer within 14 days of receipt of the timely returned entire order.
The costs for delivery shall only be borne by PurelyGoods insofar as the entire order is returned.

Article 10 – Reimbursement of return costs

If the consumer invokes their right of withdrawal and returns the order, the Customer pays the costs for the return shipment.

Article 11 – Right of suspension

Unless the Customer is a consumer, they hereby waive the right to suspend the fulfillment of any obligation arising from this agreement.

Article 12 – Right of retention

PurelyGoods may exercise its right of retention and, in that case, hold products belonging to the Customer until the Customer has paid all outstanding invoices of PurelyGoods, unless the Customer has provided sufficient security for these costs.
The right of retention also applies on the basis of previous agreements for which the Customer still owes money to PurelyGoods.
PurelyGoods is not liable for any damage suffered by the Customer due to the exercise of its right of retention.

Article 13 – Set-off

Unless the Customer is a consumer, they waive their right to set off a debt to PurelyGoods against a claim on PurelyGoods.

Article 14 – Retention of title

PurelyGoods remains the owner of all delivered products until the Customer has paid all outstanding invoices from PurelyGoods regarding an underlying agreement, including claims due to failure to perform.
Until then, PurelyGoods may exercise its retention of title and reclaim the goods.
Before ownership has transferred to the Customer, the Customer may not pledge, sell, dispose of, or otherwise encumber the products.
When PurelyGoods exercises its retention of title, the agreement is dissolved, and PurelyGoods may claim compensation for damages, lost profits, and interest from the Customer.

Article 15 – Delivery

Delivery takes place as long as stock lasts.
Delivery of online ordered products takes place at the delivery address indicated by the Customer.
If the Customer does not pay the agreed amounts on time or at all, PurelyGoods may suspend its obligations until the Customer pays.
In case of late payment, there is a creditor's default, meaning the Customer cannot hold PurelyGoods liable for a late delivery.

Article 16 – Delivery time

The delivery times of PurelyGoods are indicative. If delivery is made later, the Customer cannot derive any rights from this, unless otherwise agreed in writing.
The delivery time commences when the Customer has fully completed the order process and has received a confirmation from PurelyGoods.
The Customer is not entitled to compensation and may not cancel the agreement if PurelyGoods delivers later than agreed. The Customer may, however, cancel the agreement if this has been agreed upon in writing or if PurelyGoods cannot deliver within 30 days after being given written notice, unless the Customer and PurelyGoods have agreed otherwise.
In the case of a consumer purchase, the consumer has statutory rights in case of late delivery (to set an additional reasonable period and then dissolve the agreement, Article 7:19a Dutch Civil Code). Consider formulating paragraph 3 in such a way that the consumer's statutory rights are expressly maintained.

Article 17 – Actual delivery

The Customer must ensure that the actual delivery of his ordered products can take place on time.

Article 18 – Transport costs

The Customer pays the transport costs according to the shipping rates stated on the website, unless the Customer and PurelyGoods have agreed otherwise in writing.

Article 19 – Packaging and shipping

If the packaging of a delivered product is opened or damaged, the Customer must have a note made of this by the carrier before accepting the product. If the Customer fails to do so, he cannot hold PurelyGoods liable for any damage.
If the Customer arranges the transport of a product himself, he must report any visible damage to products or packaging to PurelyGoods prior to transport. If the Customer fails to do so, he cannot hold PurelyGoods liable for any damage.

Article 20 – Storage

If the Customer takes delivery of ordered products later than the agreed delivery date, the risk of any loss of quality is entirely for the Customer.
Any additional costs resulting from premature or delayed acceptance of products are entirely for the account of the Customer.

Article 21 – Warranty

The warranty on products only applies to defects caused by faulty manufacturing or construction or faulty material. Notwithstanding the foregoing, the consumer always has the statutory rights arising from consumer law.
The warranty does not apply: in case of normal wear and tear; for damage caused by accidents; for damage caused by modifications made to the product; for damage due to negligence or improper use by the Customer; when the cause of the defect cannot be clearly established.
The risk of loss, damage or theft of the products that are the subject of an agreement between parties transfers to the Customer at the moment they are legally and/or actually delivered, or at least come into the power of the Customer or of a third party who receives the product on behalf of the Customer.

Article 22 – Exchange

The Customer may exchange a purchased item. The following conditions apply:
- exchange takes place within 14 days of receipt, whereby the Customer can show the original invoice or order confirmation;
- the product is returned in its original packaging;
- the product has not yet been used.
Discounted items, perishable products, custom-made items or items specially adapted for the Customer cannot be exchanged.

Article 23 – Indemnification

The Customer indemnifies PurelyGoods against all claims from third parties related to the products and/or services supplied by PurelyGoods.

Article 24 – Complaints

The Customer must examine a product delivered or service provided by PurelyGoods for any shortcomings as soon as possible.
If a delivered product or provided service does not meet what the Customer could reasonably expect, the Customer must inform PurelyGoods thereof within 1 month after discovering the shortcoming.
A consumer must inform PurelyGoods thereof no later than 2 months after discovering the shortcoming.
The Customer provides a description of the shortcoming that is as detailed as possible, so that PurelyGoods can respond appropriately.
The Customer must demonstrate that the complaint relates to an agreement between the Customer and PurelyGoods.
If a complaint concerns ongoing work, the Customer cannot demand that PurelyGoods perform work other than what was agreed upon.

Article 25 – Complaints procedure

It can always happen that something does not go entirely as planned. PurelyGoods advises the Customer to first make complaints known by emailing klantenservice@purelygoods.nl. If this does not lead to a solution, the Customer can submit the dispute for mediation via WebwinkelKeur via webwinkelkeur.nl/kennisbank/consumenten/geschil.

Article 26 – Notice of default

The Customer must give any notice of default to PurelyGoods in writing.
The Customer is responsible for ensuring that his notice of default actually reaches PurelyGoods on time.

Article 27 – Joint and several liability of Customer

When PurelyGoods enters into an agreement with multiple Customers, each of them is jointly and severally liable for fulfilling the agreements in that agreement.

Article 28 – Liability of PurelyGoods

PurelyGoods is only liable for damage suffered by the Customer if that damage is caused by intent or deliberate recklessness.
If PurelyGoods is liable for damage, this only applies to direct damage related to the performance of an underlying agreement.
PurelyGoods is not liable for indirect damage, such as consequential damage, loss of profit or damage to third parties.
If PurelyGoods is liable, this liability is limited to the amount paid out by a concluded (professional) liability insurance. If no insurance has been concluded or no amount of damage is paid out, liability is limited to the (part of the) invoice amount to which the liability relates.
All images, photos, colors, drawings and descriptions on the website or in a catalog are merely indicative and cannot lead to any compensation, dissolution or suspension.

Article 29 – Expiry period

Any right of the Customer to compensation from PurelyGoods expires 12 months after the event from which the liability directly or indirectly arises. This does not exclude the provisions of Article 6:89 of the Dutch Civil Code.

Article 30 – Dissolution

The Customer may dissolve the agreement if PurelyGoods imputably fails to fulfill its obligations, unless this shortcoming does not justify the dissolution due to its special nature or minor significance.
If fulfillment of the obligations by PurelyGoods is still possible, dissolution can only take place after PurelyGoods is in default.
PurelyGoods may dissolve the agreement with the Customer if the Customer does not fully or timely fulfill his obligations under the agreement, or if PurelyGoods has become aware of circumstances that give it good reason to believe that the Customer will not fulfill his obligations.

Article 31 – Force majeure

In addition to Article 6:75 of the Dutch Civil Code, a shortcoming of PurelyGoods cannot be attributed to PurelyGoods by the Customer if there is force majeure.
The force majeure situation in paragraph 1 also includes: a state of emergency such as a civil war or natural disaster; breach of contract or force majeure of suppliers, deliverers or others; power, electricity, internet, computer or telecommunications disruptions; computer viruses; strikes; government measures; transport problems; bad weather conditions; work stoppages.
If a force majeure situation occurs due to which PurelyGoods cannot fulfill one or more obligations towards the Customer, those obligations will be suspended until PurelyGoods can fulfill them.
From the moment a force majeure situation has lasted for at least 30 calendar days, both the Customer and PurelyGoods may dissolve the agreement in writing in whole or in part.
PurelyGoods does not have to pay any compensation to the Customer in a force majeure situation, even if PurelyGoods benefits from it.

Article 32 – Amendment of agreement

If it is necessary for its execution to amend a concluded agreement, the Customer and PurelyGoods can adjust the agreement.

Article 33 – Amendment of general terms and conditions

PurelyGoods may amend these general terms and conditions.
PurelyGoods may always implement minor changes.
PurelyGoods will discuss major changes with the Customer in advance as much as possible.
A consumer may terminate the underlying agreement in the event of a major change to the general terms and conditions.

Article 34 – Transfer of rights

The Customer cannot transfer rights from an agreement with PurelyGoods to others without the written consent of PurelyGoods.
This provision applies as a clause with proprietary effect as referred to in Article 3:83 paragraph 2 of the Dutch Civil Code.

Article 35 – Consequences of nullity or voidability

If one or more provisions of these general terms and conditions prove to be null and void or voidable, this will not affect the other provisions of these terms.
If a provision is void or voidable, it shall in that case be replaced by a provision that most closely approximates what PurelyGoods intended in that respect when drafting the terms and conditions.

Article 36 – Applicable law and competent court

Dutch law applies to these general terms and conditions and to any underlying agreement between the Customer and PurelyGoods.
The court in the district where PurelyGoods is located has exclusive jurisdiction to hear any disputes between the Customer and PurelyGoods, unless the law stipulates otherwise.

Drafted on 19 September 2023. Last amended: 13 August 2026.