Simple to return
Not entirely satisfied? No worries. You have plenty of time to return your order. Register your return and we'll take care of the rest.
Always register your return first via the return portal. Unregistered returns may experience delays in refunds.
Here's how it works
Arranged in 5 steps
Open the returns portal
Always register your return first via the return portal. Enter your Track & Trace number or order number and your postcode.
Select your product
Choose which product you want to return and follow the steps.
State the reason for return
Help us get better. A short reason is sufficient.
Choose a drop-off point
Select a drop-off point near you.
Print the label and take it away
You will receive the return label by email. Print it, stick it on the package and drop it off at the chosen location.
Good to know
All about the terms and conditions, your refund, and what to do in case of damage or an incorrectly delivered product.
Return Policy
- You have 30 days to return your order.
- Return products in their original packaging and in new condition.
- If the product is damaged or the packaging is more damaged than necessary to try it out, we may charge a depreciation fee. Handle the product with care and package your return well.
Refund
- After receiving and checking your return, you will receive a confirmation by e-mail.
- We will refund the order amount (including standard shipping costs for the outward shipment) within 14 days of registration, provided we have received your return in good order.
- Does it take longer than 10 working days after approval? Please contact klantenservice@purelygoods.nl.
Damaged or wrongly delivered
Please check your order immediately upon receipt. Is a product damaged, defective, or incorrectly delivered? Then contact us as soon as possible via klantenservice@purelygoods.nl, preferably with a photo. We will solve it for you quickly.
Right of withdrawal
You have the right to cancel your order up to 14 days after the day of receipt, without giving any reason. After notifying us of your cancellation, you have another 14 days to return the product.
You will receive a full refund of the order amount, including the standard shipping costs for the outward shipment. Only the costs for returning the item from your address to our webshop are for your own account. These costs are approximately €7.25 per package; please consult the carrier's website for the exact rate.
Please handle the product with care. You may unpack and assess it as you would in a store, but if the product or packaging is more damaged than necessary to assess it, we may charge you for the reduction in value.
You can notify us of your cancellation via our returns portal or via klantenservice@purelygoods.nl. You can also use the model withdrawal form for this. We will refund you within 14 days of notification, provided we have received the product back in good condition.
Frequently asked questions about to return
Didn't find what you were looking for? Feel free to contact us.
How do I register my return?
Always register your return first via our returns portal. Enter your Track & Trace number or order number and your postcode, select the product and choose a reason for return. You will then receive a return label or instructions for drop-off. Returns sent back without prior registration cannot be automatically linked to your order and will experience delays in refunding.
Can I return without an account?
Yes. You can register your return using your Track & Trace number or order number and your postcode. An account is not necessary. Do you have an account? Then you can also register the return via My Account → Return Portal.
How much time do I have to return?
You have 30 days to return your order. In addition, there is a legal cooling-off period of 14 days after receipt, during which you can withdraw without giving any reason. The 30 days is therefore longer than the legal term.
What does it cost to return?
The costs for the return shipment from your address to our webshop are for your own account. These amount to approximately € 7.25 per package; please consult the carrier's website for the exact rate. The standard shipping costs for the outward shipment will be refunded upon a full return.
When will I get my money back?
Once we have received and checked your return, you will receive a confirmation by e-mail. We will refund the order amount (including standard shipping costs for the outward shipment) within 14 days of registration, provided that we have received your return in good order. If it takes longer than 10 working days after approval, please contact us at klantenservice@purelygoods.nl.
Do I need to register my return in advance?
Yes. Always register your return first via the return portal so that we can link it to your order. We cannot automatically process an unregistered return, which will delay your refund.
My product is damaged or incorrectly delivered. What now?
Please check your order immediately upon receipt. Is a product damaged, defective or incorrectly delivered? Please contact us as soon as possible via klantenservice@purelygoods.nl, preferably with a photo. We will resolve it quickly for you.