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Individual orders

• Netherlands: free from €35, below that €3.95.
• Belgium: free from €35, below that €4.95.

Subscriptions

• Netherlands: always free.
• Belgium: €1.95 per delivery.

We will send you an order confirmation within one hour. If something has gone wrong, please contact our customer service, customerservice@purelygoods.nl. They will be happy to assist you!

Orders placed before 17:00 will be delivered within 2 working days in the Netherlands (Unless otherwise stated, see product pages). For Belgium, you can expect delivery within 3 working days (Unless otherwise stated, see product pages). 📦 Please note: the delivery time indication on the product page is leading. Due to high demand, delivery times may occasionally be slightly longer than indicated. We do our utmost to ship all orders on time, but unexpected busy periods or external circumstances (such as delays with delivery services) can sometimes lead to delays.

We then ask you to wait two more days for your order (longer than the indicated estimated time on the product pages). This may be due to (extreme) busyness at the parcel services. You can also always contact us. We'll be happy to help you!

Yes. The reviews on our website come from real customers.

We collect store reviews via WebwinkelKeur and Trustpilot.

• WebwinkelKeur and Trustpilot are independent review platforms. They allow customers to leave a review after a purchase or experience with our webshop.

When we invite customers to leave a review, this only happens after an actual purchase. We do not edit or remove reviews, except when they violate the guidelines of the respective platform (for example, in case of spam or inappropriate language).

This way, we ensure that reviews provide an honest picture of experiences with PurelyGoods.

We offer a 2-year warranty on our products. If your product is delivered defective, we ask you to send some photos to klantenservice@purelygoods.nl. We will then arrange for you to return your product free of charge and receive a new one.

We stand by a strong satisfaction guarantee, promising to replace, refund, or otherwise meet your expectations if you are not satisfied with our products. Are you not satisfied? Please feel free to contact us at klantenservice@purelygoods.nl or by phone at +31 6 29 95 21 85. We will immediately get to work to see what we can do for you.

We are available on weekdays from 09:00 to 18:00 at +31 6 29 95 21 85. If we don't answer, you can leave a voicemail and we will call you back the next day!

Yes, it is possible to cancel your order.

As we process orders quickly, we ask that you do so within 1 hour of placing the order.

Do you want to cancel your order?
Please contact our customer service immediately at klantenservice@purelygoods.nl.
Please include your order number so we can help you faster.

No problem. You have a 30-day cooling-off period from the moment you receive your order.

• You can calmly examine and assess the product at home.
• If you are not satisfied, you can return it within 30 days.
• Upon receipt of the return, we will refund the purchase amount as soon as possible.
• You can easily register a return through our customer service.

You can easily return your order via our returns portal. If you are not satisfied, we would like to hear the reason for the return. You can send an email to klantenservice@purelygoods.nl or contact us by phone at +31 6 29 95 21 85.

You can also find more information about how this works on our returns page.

If you have a complaint about our products or our service, please contact us at klantenservice@purelygoods.nl. We will provide a substantive response to your complaint within 14 days of receipt.

All our product purchases are covered by the statutory warranty, which means that every product must meet the reasonable expectations of the consumer. The warranty periods stated on our website refer to specific manufacturer warranties provided by us, separate from the statutory warranty.

A partnership with PurelyGoods offers numerous advantages for business partners. As a B2B partner, you benefit from attractive purchase discounts and exclusive offers, allowing you to buy our products at favourable rates. PurelyGoods also provides support in marketing and customer service, so you can effortlessly promote and sell the products. Whether it's promotional material, product information, or after-sales support, we are ready to help your business grow.

Our B2B collaborations are suitable for all kinds of businesses and organizations, such as resellers, wellness centers, physiotherapists, gyms, and companies that want to use our products as corporate gifts or as part of an employee wellness program. PurelyGoods products are also ideal for events and workshops focused on well-being and health, where they can serve as a valuable addition.

We offer the option to place a trial order first, so you can experience the quality of our products for yourself before placing a larger order. This way, you can make your choice with confidence. Please feel free to contact us at klantenservice@purelygoods.nl for more information or to arrange your trial order.

For our business customers, we do not have a strict minimum order quantity, which gives you the freedom to order exactly what you need, regardless of the size of your company. For larger orders, we can often offer additional benefits, so please feel free to contact us to discuss your specific requirements.