Contact

Shipping costs in the Netherlands are completely free. Shipping costs for Belgium are €2.95.

We will send you an order confirmation within one hour. If something went wrong, please contact our customer service, customerservice@purelygoods.nl. They will help you further!

Orders placed before 5pm will be delivered within 1 business day in the Netherlands (Unless otherwise stated, see product pages). For Belgium you can expect delivery within 2 business days (Unless otherwise stated, see product pages). 📦 Please note : the delivery time indication on the product page is leading. Due to the crowds, the delivery time may be slightly longer than indicated in some cases. We do our utmost to ship all orders on time, but in the event of unexpected crowds or external circumstances (such as delays at the delivery services), delays may sometimes occur.

We kindly request that you wait one more day for your order (longer than the indicated time on the product pages). This may be due to (extreme) busyness at the parcel services. You can also always contact us. We will be happy to look into it with you! 🧑‍💻

We offer a 2-year warranty on our products. If your product is delivered defective, we ask you to send us some photos to klantenservice@purelygoods.nl . We will then ensure that you can return your product free of charge and receive a new one.

We stand for and go for a strong satisfaction guarantee, where we promise to replace products, refund or otherwise meet your expectations if you are not satisfied. Are you not satisfied? Please contact us via customerservice@purelygoods.nl or by phone on +31 6 29 95 21 85 . We will then immediately start working on what we can do for you. 😊

We are available on workdays from 09:00 to 18:00 on +31 6 29 95 21 85 . If we do not respond, you can leave a message on our voicemail and we will call you back the next day! 📞

Canceling an order is certainly possible. However, this must be done within 1 hour after ordering, so we can still process it. Do you want to cancel your order? Please contact our customer service, klantenservice@purelygoods.nl .

If you are not satisfied, we would like to hear the reason for return. You can then send an email to customerservice@purelygoods.nl
or contact us by phone at +31 6 29 95 21 85 . You can also find more information about how this works on our returns page . 😁

If you have a complaint about our products or our service, you can contact us via klantenservice@purelygoods.nl . You will receive a substantive response from us within 14 days of receipt of your complaint.

All our product purchases are subject to the statutory warranty, which means that each product must meet reasonable consumer expectations. The warranty periods stated on our website concern specific factory warranties that are provided by us, separate from the statutory warranty.

A partnership with PurelyGoods offers numerous advantages for business partners. As a B2B partner, you benefit from attractive purchase discounts and exclusive offers, allowing you to purchase our products at favorable rates. PurelyGoods also offers support in the areas of marketing and customer service, allowing you to promote and sell the products effortlessly. Whether it is promotional materials, product information or after-sales support, we are ready to help your business grow.

Our B2B partnerships are suitable for all kinds of businesses and organizations, such as resellers, wellness centers, physiotherapists, gyms and companies that want to use our products as promotional gifts or as part of an employee health program. PurelyGoods products are also ideal for events and workshops focused on wellness and health, where they can serve as a valuable addition.

We offer the possibility to place a trial order first, so that you can experience the quality of our products yourself before placing a larger order. This way you can make your choice with confidence. Feel free to contact us at info@purelygoods.nl for more information or to arrange your trial order.

For our business customers we have no strict minimum order quantity, giving you the freedom to order exactly what you need, no matter the size of your business. For larger orders we can often offer additional benefits, so please contact us to discuss your specific requirements.